Beth Spragg
3 weeks ago
Tom quickly came out to assess my roof for the possibility of missing shingles on my roof. Not only did he tell me that my roof had no signs of damage, but told me that my roof looked to be 5 or less years old and is in good shape. If that truthfulness wasn't enough, Tom also took pictures to show me and he assured me that my roof was still in great shape and needed no repairs. Talk about easing my mind! Absolute Assurance has a great employee in Tom and they should know about his honesty! Thanks, Tom!
Response from the owner:Thank you so much for taking the time to share your experience! We’re really glad Tom was able to come out quickly, give you an honest assessment about your potential storm damage, and put your mind at ease. Honesty and transparency are a big part of how we do business, so it means a lot to hear that Tom’s approach stood out. We’re proud to have him on our team, and we’ll be sure to pass along your kind words. Thanks again for your trust and support, we’re always here if you need anything down the road!
M F
3 weeks ago
Response from the owner:Thank you for taking the time to give us a 5-star rating!
Crystal Oden
1 month ago
I called and asked for an estimate on roof repairs.The guy came out looked at my roof and asked if I wanted to file a claim.I said no,so he said that he would send me some estimates later on.I texted him later and told him that I would also like an estimate for a new roof.I haven't heard anything else from him and it's been a week. Update: I received a call and they apologized for not getting back to me.They also offered to give me an estimate but my roof has already been repaired.I appreciate them for reaching out.
Response from the owner:Unfortunately, we’ve had 870 some calls in the last three weeks. We are extremely backed up and most of our customers we’ve let them know. It’s going to be a couple weeks before we can get you something because we are so overwhelmed. We’ve had three storms back to back so far everybody has been really understanding because everybody knows how much damage happened from those storms.
Robert Diller
1 month ago
Upon reaching out to the Team at Absolute Assurance Restoration they responded on site promptly and offered a direct and detailed explanation of how to move forward with resolving our issues along with giving answers to questions we had as homeowners, Tom was Detail oriented and his solutions/options were totally appropriate and gave a complete resolution to the restoration process in front of us not having to worry about going back and readdressing anything associated with this in the future which was great news for us,The scheduling process and quotes/work agreements were seamless and allowing for the project to move forward with no unnecessary delays. The value brought by this team in every aspect, From Tom to everyone who was involved with this process one cannot assign a dollar value to with that in mind pricing and the skilled labor was more than Fair and for all of this we say Thank You for your hard work and dedication!
Response from the owner:thank you very much for leaving such a detailed review . we greatly appreciate the positive feedback
Tyler Davison
2 months ago
Jared was very friendly and was very helpful with any questions I had
Response from the owner:Thank you for the positive feedback
Josh
2 months ago
Absolute Assurance replaced my roof a couple years ago and the recent wind storm caused a couple shingles to come loose. The entire team from the office to the field were phenomenal. They came out when they said they would and replaced the shingles. Matt Stancombe was great to work through the issue with.
Response from the owner:We appreciate you leaving the nice review and thank you for being patient with us getting out there to do the roof repairs.
Shirley
2 months ago
Tom was such a pleasure to work with! Super honest and communicative from start to finish. Highly recommended!!
Response from the owner:Thank you very much for leaving that positive review. We are very lucky to have Tom.
K Kissums
2 months ago
I have called several times to get them to come check my attic/roof. They put a lot of new weight on the roof and I'm having issues with new cracks in my walls, nail pops in my ceilings and doors refusing to close. I wanted them to come out and just make site there weren't any issues. I was told 3x the owner would reach out to come inspect it in the last 5 months. Nothing. They also subcontract all their work out. Only their supervisor spoke English. Bottom line, if you want a roof in a day that they don't stand behind, go for it.
Response from the owner:I am the owner and was sick in bed for almost 3 weeks so something probably slipped through the cracks with me trying to catch up . Please call me 740-501-2282
Richard Foreman
2 months ago
After a storm we found a leak in our bathroom ceiling. We called Absolute and they were able to fit us in the same day. Tom was our tech, he was polite and efficient with his inspection. He took plenty of pictures and explained our issue clearly. He even cleared out a downspout to ease the flow of water near the affected area until repairs were scheduled.
Response from the owner:I greatly appreciate you trusting us with your home. Thank you for the five star review and saying good words about Tom.
Brandon Feeney
3 months ago
Jason came to my residence promptly after I was notified by insurance that the roof was in need of repair or they would drop coverage. Jason found a match to the damaged shingles (the original was discontinued) and came back out within a week to repair. Jason also provided all of the documentation needed to appease the insurance company. Prices are fair and the work is solid.
Response from the owner:Thank you for the honest 5 star review about our roof repairs. Please let me know if you ever need anything else taken care of.
Andrew Ross
3 months ago
Roof and gutters done about 4 years issues with the gutters i contacted Restoration Assurance and the owner Jason personally contacted me and made it right great customer service and I will definitely look to them for future projects i may need done
Response from the owner:Thank you for being so understanding and polite. If you ever have any issues in the future, please give me a call
Randy Lundquist
4 months ago
I just wanted to share my experience with Absolute Assurance. I haven't really left too many reviews in my life but this experience was so amazing I wanted to let people know. I dealt with Matt and he was incredible to deal with. Not only did he work extremly hard to help coordinate everything with the insurance company but he was polite and very professional. It can be a long, difficult process when insurance is involved but he took control of everything and made it easy. Our roof has a lot of angles and detail that required an expert crew and I'm more that pleased with the results.
Response from the owner:Thank you very much for taking the time to leave us a positive review about our company and Matt.
Lea Franklin
7 months ago
I had a great experience working with Absolute Assurance. Tom was my point of contact and did a fantastic job keeping me informed of the process! He took the time to explain what would be done and the time frame to expect it completed. I would definitely recommend if looking to put on a new roof!!
Response from the owner:Thank you for taking the time to leave a five star review
Ashley Herron
7 months ago
Response from the owner:Thank you for the 5 star review
kylie boehler
8 months ago
Tom was great to work with, answered all of my questions, and was quick to schedule the service!
Response from the owner:Thank you so much for leaving this review. We are very lucky to have Tom with us on our team.
Ben Pacheco
8 months ago
Absolute Assurance Restorations exceeded my expectations from start to finish. The inspection was thorough, the estimate was clear, and the communication throughout the project was excellent. The crew was professional, efficient, and respectful of my property—everything was cleaned up perfectly once the work was done. The quality of the roofing and restoration work is top-notch, and I have peace of mind knowing it was done right. I would absolutely recommend Absolute Assurance Restorations to anyone looking for reliable, honest, and high-quality roofing and exterior services.
Response from the owner:I greatly appreciate you taking the time to leave us a a five star review. It definitely helps other potential customers figure out who is a professional company to work with .
Alix Rodriguez
8 months ago
Response from the owner:Thank you for taking the time out of your day to leave us a five star review.
Chris Lane
8 months ago
These guys were great to work with!
Response from the owner:We greatly appreciate you leaving us a five star review .
Mariah Dawn
8 months ago
Wonderful company. We worked primarily with Tom, making it a smooth process. He gave us some wonderful input and much appreciated opinions on what may look best for our home, as we got new siding, gutters and a roof. The crews who came to do the work were wonderful. Efficient and a good job done. Will recommend AAR to anyone who may need work done!
Response from the owner:Thank you for taking Time out of your busy schedule to leave a detailed five star review.
Salvatore Damico
8 months ago
I worked with Jason and Jeremiah and learned so much about roofing from them. They are experienced and knowledgeable. What truly drew me to them was not just being like able but also trustworthy. Some I learned really stuck with me and is the one of the reasons I give AAR my highest recommendation and that is that they run towards any problem and not away from it like most contractors. That they will pick up the phone when most others will let it go to voice mail. Things happen sometimes and when they do you absolutely want a company who will remain by your side. 5 stars all the way. -Sal
Photo from customer review
Response from the owner:Thank you for the positive review Salvatore . I appreciate you saying you can trust us. Please let us know if we can ever help you out in the future again.
Kelsey Yeager
8 months ago
I had an awesome experience with this company! The guys here are great. They are friendly, extremely knowledgeable about roofing, and very professional. They do awesome work and I would recommend them to anyone!
Response from the owner:Thank you Kelsey for taking the time out of your day and leave such a positive review.
96jepps
8 months ago
I have to say, Jason Jones really took care of me and made everything really easy and simple. I would highly recommend Absolute Assurance and Jason to anyone looking to solve any roofing or siding problems that they have
Response from the owner:Thank you very much for the detailed review. It greatly helps our future customers find a trustworthy company to work with .
Jason Fuqua
8 months ago
Jeremy does an incredible job!!! His attention to detail and level of professionalism is exactly what has set them apart from other contractors. Bravo.
Response from the owner:Thank you for leaving this review. We are very lucky to have Jeremy on our team.
Danielle Dipilla
8 months ago
Had the pleasure of working with both Jeremy and Jason from Absolute Assurance, LLC and cannot speak higher of the knowledge base and genuine care these two take for every project they’re a part of. Could not recommend these two and this company more for taking care of your home.
Response from the owner:Thank you for taking the time out of your day to leave this awesome five star review. Thank you for trusting us with your home .
Bryan Ledbetter
8 months ago
They did an amazing job on my behalf. My home looks gorgeous. Jeremy and Jason were amazing.
Response from the owner:I appreciate you taking the time out of your day to leave this positive five star review .

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